Content Editor I - Hybrid
Company: TEKsystems
Location: Santa Monica
Posted on: October 6, 2024
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Job Description:
Our ecommerce client is looking to bring on content editors to
support their AI shopping assistant. This role will be 3 days
hybrid in Santa Monica, CA Top Skills' Details1. Bachelor Degree2.
2+ years of product focused copy experience (product descriptions,
customer facing blog posts, etc)3. Content Management System
experience4. Strong Communication Skills5. Ability to provide
Writing examplesDescription:Key job responsibilitiesAs an
Editor/Product Content Specialist, you will be the subject matter
expert for how a conversational Shopping Assistant should respond
to customers in a helpful, truthful, and actionable way. You will
review and supervise the Large Language Model's (LLM's) output and
monitor key metrics to ensure that it delivers a high-quality
customer experience for various types of conversations while
meeting business objectives.A day in the life--- Curate training
data through purpose-built tools to feed into LLMs.--- Review and
supervise the output of the LLM to ensure it meets a high bar.---
Review internal and external customer feedback to enhance the LLM's
output.Can you give me a little detail about your team culture?
It's organized like a Publishing House. We are learning as we go as
a team. We have an Editor and Chief, who sets the overall style,
tone, general guidelines, and policies of our Shopping Assistant as
well as defining various workflows. Underneath the Editor and
Chief, we have Managing Editors. Managing Editors will be mapped to
cross-functional stakeholders (e.g. Science, Design, Product
Management). They work closely with those stakeholders, designing
specific workflows to meet internal customer needs. Underneath them
will be a team of content specialists, who will output what's
necessary for these workflows through grading model output,
annotating/labeling training data into models, and, sometimes,
writing training data to improve the model itself. They will do
this based off the policies, guidelines, style guides and work
flows that we as a team use.This is still a new team and we are in
the process of hiring Managing Editors and identifying lasting
workflows. It's an established team as far as the culture.
Reason/motivation for request: Required for the project to enable
the LLM to have meaningful and engaging conversations. Build up
team of content specialists. Interaction with team/Day to Day:---
Working within 2 pizza teams (-6 individuals) with a team lead.---
Each person gets assignments (annotation/labeling, grading,
editing, writing short-form copy--- Take the assignment and look at
the policies, style guide, tone requirements, etc. and write the
demonstration data. This could be long or short form.--- They will
take that output and we will define a workflow that allows them to
programmatically submit to our science team--- The pipelines will
be constructed by this teamPERFORMANCE METRICS:--- Will be measured
against the leadership principles that we have as a company--- How
they performance against the tasks that we put in front of them. We
will have a set of tasks, a set of performance metrics, quality
metrics that will be very clearly communicated to the
individualsAdditional Skills & Qualifications:Preferred
Qualification--- 2+ years of category/vendor management experience,
and/or expert knowledge and broad familiarity with specific product
types in consumables, electronics, hardlines or soft lines
categories.PREFERRED SKILLS--- Technology--- Social media
presence--- Technical Proficiency--- Familiar with Ecommerce---
Copywriting
About TEKsystems:
We're partners in transformation. We help clients activate ideas
and solutions to take advantage of a new world of opportunity. We
are a team of 80,000 strong, working with over 6,000 clients,
including 80% of the Fortune 500, across North America, Europe and
Asia. As an industry leader in Full-Stack Technology Services,
Talent Services, and real-world application, we work with
progressive leaders to drive change. That's the power of true
partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all
applications without regards to race, sex, age, color, religion,
national origin, veteran status, disability, sexual orientation,
gender identity, genetic information or any characteristic
protected by law.
Keywords: TEKsystems, Highland , Content Editor I - Hybrid, Advertising , Santa Monica, California
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