Customer Service Representative

Company: NP Mechanical Rice Services Inc
Location: Corona
Posted on: October 19, 2024

Job Description:

Position Title: Customer Service RepresentativeLocation: Corona, CASalary Interval: Hourly Non-ExemptPay Range: $20.00 - $21.00Date Posted: 10/16/2024Application InstructionsBefore you applyA few things to know before you apply for an hourly position:You must be able to provide proof of legal authorization to work in the United States.A valid email address is required to submit an application through our online system, which will enable you to receive important updates related to your application.Position Description#NowHiringRICE Services Inc., (A 100% employee-owned ESOP - Retirement Program) is looking to hire an organized, friendly Customer Service Representative to join our team.Fulltime position, Monday through FridayWORK EXPERIENCEStrong Excel skillsConstruction industry experience a plusKnowledge in HVAC is a PlusKnowledge in Plumbing Industry is a plusResponsibilities:Processing service request as they come in by phone, email, or textDispatching service calls to the techniciansCalling the H-O or builder with the eta of Every service allSupervise all work orders on the service desk, ensuring there are correct notes and parts ordered.Communication with Purchasing Dept re: parts.Communication with our repair companies regarding completion of the repairs & issue that may ariseSending invoices to the builder client to make sure they are updates on the progress and any changes for each service requestStaying in contact with our builders for all chargeable workStaying in contact with our builder clients to make sure they are updated on the progress and any changes for each service requestSend photos & work orders for each service call to Abby to process the builder's notification and damage logProcess returns - gather details and documents needed for Part return.Position RequirementsRequirements:Must be able to live and model our core values: Respect, Integrity, Safety and Quality.Strong worth ethic and have loyalty and integrityComputer literate with proficiency with Microsoft Office and related spreadsheets and database software.Team Player and able to work well under pressureMust be able to deal effectively with builder representatives, field staff, and other departments.Possess excellent customer service skillsMaintain regular attendance and punctualityRequirement - bend and lift minimum of 15 pounds.Equal Opportunity EmployerIt is the policy of Rice Services Inc., NP Mechanical Inc and B2C Mechanical Inc., to provide equal employment opportunities without regard to race, color, religion, sex, national origin, age, disability, marital status, veteran status, sexual orientation, genetic information, or any other protected characteristic under applicable law. This policy relates to all phases of employment, including, but not limited to, recruiting, employment, placement, promotion, transfer, demotion, reduction of workforce and termination, rates of pay or other forms of compensation, selection for training, the use of all facilities, and participation in all company-sponsored employee activities. Provisions in applicable laws providing for bona fide occupational qualifications, business necessity or age limitations will be adhered to by the company where appropriate. PI650184b5e4e2-25660-29572735

Keywords: NP Mechanical Rice Services Inc, Highland , Customer Service Representative, Hospitality & Tourism , Corona, California