Temp Software Developer

Company: LEDGENT Technology & Engineering - Roth Staffing C
Location: San Diego
Posted on: November 8, 2024

Job Description:

Key Details:

• 6-month contract
• Can be mostly remote. Some onsite visits required. SD County/Orange County residence highly preferred.
• Requirements: 2+ years experience
• Pay: up to $42/hr
• No sponsorship or C2CSummary: This is a project to develop a chatbot for our customer support queue. The chatbot will play a crucial role in improving our customer support, automating frequently asked questions, and providing seamless interaction with our services.Technologies:
  • Languages: Proficiency in programming languages such as Python, JavaScript, Java, or Node.js, which are commonly used in chatbot development.
  • APIs: Experience working with APIs (RESTful APIs, Webhooks) for integrating chatbots with other systems (CRM, databases, etc.).
  • Backend Development: Knowledge of server-side technologies and frameworks for managing data flow between the chatbot and external services.
  • Frontend Development (Optional): If creating custom UIs, knowledge of HTML, CSS, and JavaScript frameworks (e.g., React, Vue.js) is valuable.Design the conversation flow:
    • Map out common user journeys: Create different conversation paths based on typical user queries and issues.
    • Interaction Design: Create clear and intuitive interactions. Users should know how to get the information they need, whether through predefined options (buttons) or free text.
    • Error Handling: Anticipate where users might get stuck and design fallback options, such as asking clarifying questions or handing off to a human.
    • Personalization: Decide how personalized the conversation should be. For example, should the chatbot greet users by name, remember past interactions, or offer tailored suggestions?Choose platform:
      • Text-based Chatbots: Tools like Facebook Messenger, WhatsApp, Slack, or your own website.
      • Voice-based Chatbots: Amazon Alexa, Google Assistant, or Siri.
      • Hybrid Chatbots: Some platforms allow you to integrate both text and voice-based interactions.Train the chatbot:
        • Natural Language Understanding (NLU): Train your chatbot to understand user queries with examples. Ensure the chatbot can recognize multiple ways users might ask the same question (e.g., "What's my balance?" vs. "How much do I have left in my account?").
        • Responses: Set up clear and concise answers. The chatbot's tone should match your brand's voice-whether formal, casual, or friendly.
        • Test and Refine: Regularly test your bot with real users to refine responses, improve accuracy, and expand capabilities.
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Keywords: LEDGENT Technology & Engineering - Roth Staffing C, Highland , Temp Software Developer, IT / Software / Systems , San Diego, California