Field Service Technician - Los Angeles Metro
Company: Putzmeister
Location: Los Angeles
Posted on: February 1, 2025
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Job Description:
Summary:
This position is located in the Los Angeles Metro. Act as the
Putzmeister Field Service Representative in the assigned region and
build / maintain business relationships which position Putzmeister
as providing Premier Product Support. Establish regular
communications and planning cadence with Regional Sales Directors
and Parts Sales Representatives to achieve sales and product
support objectives.
Essential Duties and Responsibilities:
--- Manage time and territory to provide timely & effective
resolution of customers' equipment problems / concerns in the
field, sometimes in difficult situations.
--- Travel to customer locations, often on very short notice, to
perform in-depth troubleshooting on electrical, hydraulic,
mechanical, and interrelated problems.
--- Professionally communicate information concerning repairs,
production issues, product quality, or customer related issues.
--- Provide in-service or commissioning of new equipment at
customer locations. Complete handover documentation.
--- Provide professional training on machine operation, trouble
shooting, and repair techniques to customers / agents in the
field.
--- Provide technical support to the agent / customer via multiple
channel paths (email, telephone, text, etc.) and manage Warranty /
Goodwill issues and concerns.
--- Coordinate Boom inspections and welding repairs as needed for
customers. Provide / complete the required documentation for
records.
--- Market / Support Authorized Service Centers (dealers) to
customers for repair work and parts purchases (in and out of
warranty).
--- Aid in evaluation and selection of potential Service Centers
(dealers). Assist and measure service center against established PM
Service Standards.
--- Prepare timely field service reports in a well written and
concise manner and file them on a weekly basis.
--- Keep abreast of industry technology and trends including
concrete pumping applications / processes.
--- Perform additional duties as requested or required.
Qualifications:
--- Excellent communication skills.
--- 5-10 years of technical experience.
--- Travel 75% +
Education/Certification/Training:
--- Associates or BS degree in Engineering, Heavy Equipment
Technology, Industrial Technology, or equivalent experience.
--- In depth knowledge of mobile hydraulic, electrical, and
mechanical systems.
--- Multi-lingual individual a plus (Spanish and/or German)
--- Concrete industry experience a plus
--- Mandatory safety training (see "Total Compliance Management"
program).
--- On-the-job training.
Work Environment/Physical Demands:
--- While performing the duties of this job, the employee is
regularly exposed to dust, working near moving mechanical parts;
occasionally exposed to chemicals.
--- While performing the duties of this job, the employee is
regularly exposed to outdoor weather conditions which may at times
be extreme.
--- While performing the duties of this job, the employee is
occasionally exposed to very loud noise.
--- Proper work attire, steel toe safety shoes, and safety
glasses/goggles must be worn at all times as required by
jobsite.
--- While performing the duties of this job, the employee is
regularly required to stand, walk, stoop, bend, and use hands to
finger, handle or touch; frequently required to push and pull.
--- Ability to regularly lift and/or move up to 15 pounds;
occasionally lift and/or move up to 70 pounds.
--- Specific vision abilities required by this job include close,
peripheral, and the ability to focus.
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions.
The above information includes the general details necessary to
describe the principal duties of the job identified and shall not
be interpreted as a detailed description of all the work
requirements that may be inherent in the job.Benefits we offer:
PI92cef16ef11a-37248-36625722
Keywords: Putzmeister, Highland , Field Service Technician - Los Angeles Metro, IT / Software / Systems , Los Angeles, California
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