PART TIME INTERMITTENT ID CARD SPECIALIST
Company: Magellan Health
Location: San Diego
Posted on: October 25, 2024
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Job Description:
Provides professional military personnel support services to the
U.S. Navy's Identification Card Administration (ICA) program at
Navy installations designated as Defense Enrollment Eligibility
Reporting System (DEERS) and Real-time Automated Personnel
Identification System (RAPIDS) sites.Serves as ID Card/Common
Access Card (CAC) customer service specialist trained and certified
by the Defense Manpower Data Center (DMDC).Delivers ID Card
services to all personnel assigned to support customer commands,
other military service personnel, retirees and their dependents,
and contractors verified through the Trusted Associate Sponsorship
System (TASS).Performs as a Verifying Official (VO) on DEERS/RAPIDS
terminal and ensures inputted data for accuracy and
correctness.Verifies the identity and eligibility of authorized DoD
beneficiaries, issues DoD Identification Cards and performs DEERS
updates in accordance with DoD regulations and AFI 36-3026.Issues
and strictly controls Armed Forces identification and privilege
cards for all eligible personnel, (i.e., active duty military,
retired military, 100% Disabled American Veteran (DAV) and
respective dependents and verified contractors.Operates and
maintains RAPIDS workstations, processes CACs, assists customers
with questions concerning identification card eligibility,
application requirements and DEERS, and answers telephone
inquiries.Accomplishes DEERS enrollment and updates for all
eligible beneficiaries, reconciles erroneous DEERS information,
performs PIN resets, verifying and updating PKI certificates, and
provides other ICA services as necessary.May also be certified by
DMDC as Site Security Manager (SSM) with responsibility for the
safekeeping, storing, and accountability of the CAC and related
consumable materials.Maintains RAPIDS equipment within the physical
parameters and configurations established at the time of
installation.Performs "User Maintenance on RAPIDS equipment.Other
Job RequirementsResponsibilitiesHigh School diploma or
equivalent.1+ years' experience in a Customer Service
environment.HR background in one of the following disciplines:
Military Pay, Military Personnel, Travel Claims or Navy
Transportation.Substitutions for HR background can be from similar
experience gained in either the private sector or other Federal
Agency.Proficient in both oral and written communication to
communicate effectively and explain complex actions regarding
military entitlements, allowances and collections.Working knowledge
of Microsoft Office Products, i.e. Word, Excel, Power Point.Working
knowledge of standard office equipment such as computers, electric
typewriters, copiers, fax machines, scanners and other office
automation systems.Must be U.S. citizen and possess favorably
adjudicated Tier 3 (NACLC) security investigation.General Job
InformationTitlePart Time Intermittent ID Card SpecialistGradeWDN
ICA PAIIWork Experience - RequiredWork Experience -
PreferredEducation - RequiredHigh SchoolEducation -
PreferredLicense and Certifications - RequiredLicense and
Certifications - PreferredThis is a Service Contract Act (SCA)
covered position. The pay rate and health and welfare allowance are
specified in the applicable wage determination agreement.Magellan
Health, Inc. is proud to be an Equal Opportunity Employer and a
Tobacco-free workplace. EOE/M/F/Vet/Disabled.Every employee must
understand, comply with and attest to the security responsibilities
and security controls unique to their position; and comply with all
applicable legal, regulatory, and contractual requirements and
internal policies and procedures.
Keywords: Magellan Health, Highland , PART TIME INTERMITTENT ID CARD SPECIALIST, Other , San Diego, California
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