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Card Solutions Support Supervisor

Company: VirtualVocations
Location: Vista
Posted on: October 26, 2024

Job Description:

A company is looking for a Card Solutions Support Supervisor to lead a team in providing customer support for small business and commercial card programs.



Key Responsibilities

Handle escalated customer inquiries and ensure timely resolution of issues
Monitor support metrics and prepare regular reports on team performance
Conduct quality assurance reviews and assist in team training and development


Qualifications

Bachelor's degree in Business Administration/Management or equivalent experience preferred
5-7 years of experience in a customer support role within the financial industry required
1-3 years of supervisory or team leadership experience required
3-5 years of card solutions experience preferred

Keywords: VirtualVocations, Highland , Card Solutions Support Supervisor, Other , Vista, California

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