Call Center Lead
Company: VirtualVocations
Location: Pasadena
Posted on: February 1, 2025
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Job Description:
A company is looking for a Call Center Lead to provide guidance
and support to Call Center Assistants in a remote setting.
Key Responsibilities
Responds to routine and non-routine telephone inquiries about the
company and its services
Tracks calls using a computer system and updates standard company
reference documents
Trains lower-level Call Center Assistants and may assist in
developing procedures
Required Qualifications
High school diploma or equivalent
Typically 3+ years of relevant work experience
Thorough knowledge of established procedures and reference
documents
Demonstrated keyboard and basic data entry skills
Good verbal communication skills
Keywords: VirtualVocations, Highland , Call Center Lead, Other , Pasadena, California
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