Workforce Planning Analyst

Company: VirtualVocations
Location: Pasadena
Posted on: February 2, 2025

Job Description:

A company is looking for a Workforce Planning Analyst responsible for monitoring service levels and optimizing call center resources.

Key Responsibilities

Monitor call center activity in real time to ensure service level targets are consistently achieved
Support team leaders with employee scheduling, productivity tracking, and coordination of off-phone activities
Manage the Workforce Management Tool to optimize resource utilization and develop forecasts and staffing plans

Required Qualifications, Training, and Education

Experience with Excel spreadsheets and ACD reports
Knowledge of forecasting methodologies and Workforce Management programs
Customer service experience required
Associate degree preferred

Keywords: VirtualVocations, Highland , Workforce Planning Analyst, Professions , Pasadena, California

Click here to apply!

Didn't find what you're looking for? Search again!

Let Pasadena recruiters find you. Post your resume for free!

Get Pasadena Professions jobs via email.

View more Highland Professions jobs

Other Professions Jobs

COMMERCIAL CONSTRUCTION ESTIMATOR
Description: This COMMERCIAL CONSTRUCTION ESTIMATOR Position Features: br Great Benefits br Great Pay to 80K br br Job Description: br br Job Description br Underground Pipeline Company seeking (more...)
Company:
Location: Apple Valley
Posted on: 02/5/2025

Emergency Services Technician (EMT)
Description: Overview: 22.01 / hour -Are you looking for a fun and rewarding job Interested in meeting people from all over and gaining skills that will last a lifetime Then Knott's Berry Farm is the place for you (more...)
Company: Knott's Berry Farm
Location: Buena Park
Posted on: 02/5/2025

Financial Analyst w/Managed Care Experience - Up to $75k
Description: Immediate need for a financial analyst w/managed healthcare experience. Will be responsible for analyzing and or reviewing financial data including revenue, medical expenses, general administrative expenses,
Company:
Location: Monterey Park
Posted on: 02/5/2025

Salary in Highland, California Area | More details for Highland, California Jobs |Salary

Accountant/CPA (Real Estate)
Description: Amazing Senior Level Accounting/CPA opportunity in an established and growing real estate / property management firm in Los Angeles br br - Salary of 85K br - Amazing culture, atmosphere and (more...)
Company:
Location: Beverly Hills
Posted on: 02/5/2025

Landscape Maintenance Technician
Description: Overview: 22.00 / hour -The Landscape Maintenance Technician must possess the knowledge and experience to enable them to organize and run the daily operations of the Landscape department. The Technician (more...)
Company: Knott's Berry Farm
Location: Buena Park
Posted on: 02/5/2025

Great Customer Service Position- up to $40K -
Description: A great opportunity for an experienced Customer Service Representative in an established Company located in Long Beach. Great company
Company:
Location: Cerritos
Posted on: 02/5/2025

Financial Analyst - to $58K
Description: Immediate need for a Financial Analyst for a Distribution Center for a large, national company. This position is responsible for all aspects of financial reporting, temp invoice auditing procedures and (more...)
Company:
Location: Perris
Posted on: 02/5/2025

Financial Analyst - to $58K
Description: Immediate need for a Financial Analyst for a Distribution Center for a large, national company. This position is responsible for all aspects of financial reporting, temp invoice auditing procedures and (more...)
Company:
Location: Perris
Posted on: 02/5/2025

Travel Echo Technician - $2,026 per week
Description: Epic Travel Staffing Allied is seeking a travel Echo Technician for a travel job in Glendora, California.Job Description Requirements ul li Specialty: Echo Technician li Discipline: Allied Health (more...)
Company: Epic Travel Staffing Allied
Location: Glendora
Posted on: 02/5/2025

Behavioral Health Nurse - AccentCare
Description: As a Behavioral Health RN BHN you will: br br br Maintain the delivery of quality patient care with a specialty in the area of behavioral/mental health. br Combine the activities of direct (more...)
Company:
Location: Newport Beach
Posted on: 02/5/2025

Loading more jobs...

Workforce Planning Analyst

Didn't find what you're looking for? Search again!

Other Professions Jobs

Log In or Create An Account